PRIVACY POLICY

 

Effective Date: 05/04/2019

Who we are

I am John Bakewell, trading as Bakewell Carpet Care. For privacy queries, you can contact us at john@bakewellcarpetcare.co.uk. Other contact details are on our website.

Our website address is: https://www.bakewellcarpetcare.co.uk

What personal data we collect and why we collect it

This policy tells you what to expect when we collect your personal information.
Please only use our service if you are completely happy with this policy.

General

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact Forms

If you fill out a contact form, this will trigger an email to the business. These emails are stored in the primary email box of the business owner, until such time it is decided there is no further benefit to keeping it.

Cookies

We and/or third parties use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your computer. Our website’s functionality will be limited if you configure your browser to reject cookies.

Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Session cookies are temporary cookies that remain in the cookie file of your browser only until your browser is closed. They allow websites to link your actions during a browser session. Persistent cookies stay in the cookie file of your browser for longer (how long will depend on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete cookies already stored on your device, visit: www.allaboutcookies.org.

The following kinds of cookies may be used on this website:

Google cookies: Persistent cookies (up to four years) are set in connection with the following Google services on our site and these cookies may involve certain information (such as your IP address and web address of the page you’re visiting) being sent to Google:

Google Analytics (“GA”): We use cookies to recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and what sites the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily. You can specifically opt out of GA here.

Click here for Google’s privacy policy and here for more information about the kinds of cookies placed by Google. Click here for information about how Google uses data from its partners’ sites or apps as well as different ways to opt out of Google cookies.

If you leave a comment on our site you may opt-in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What’s our legal basis for collecting the information?

We may use it the data we collect for other purposes (such as email marketing) if you consent. In the case of other data such as automated information collected when you browse our site, we use this to manage and improve our service (including security and fraud prevention) in accordance with our “legitimate interests”.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

What do we do with personal information?

Send you marketing messages, if you have given permission. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.

Use it to recognise you when you visit or return to our service to track anonymised traffic and usage patterns, prevent or detect fraud or abuses and help us improve our service.

How long do we keep it?

We will generally keep your information for up to six years after your account is closed – for tax reasons and/or to help deal with any disputes. That timeframe may vary if we are legally required to keep information for a particular period. We will keep your information which we use for marketing until you tell us to stop sending you marketing messages.

Who we share your data with?

To other people who supply us with a service, e.g. e-commerce platform providers, website hosts and businesses which help us send communications, gather feedback or monitor our website.

To other users of our service, if you enter personal information into a public profile or otherwise include it in a review or other public action on our service.

To the police or other relevant authorities or to complainants, if we think the personal information breaches our terms and conditions, or it is necessary to protect us or others, or that a criminal offence may have been committed, or where required by law or where requested by the police or other appropriate authorities.

Do we send your information outside the European Union?

Your personal information which we collect is stored within the EU and is not transferred to any third countries except for the following: Google (analytics), Mailchimp (email delivery)

What rights you have over your data

If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

For more information about your rights, visit the ICO’s website: www.ico.org.uk.

1

Get in touch

connect

Office hours

Monday - Sunday
7:30am – 9:00pm

John Bakewell

Get in Touch