Acceptance of our survey/estimate shall be deemed as acceptance of the following terms and conditions.

1.) Where the cleaning process is carried out at the customer’s own premises:

(a) The customer shall be responsible for the provision of water and 240-volt electricity.

(b) The customer shall be responsible for the removal of all personal goods and breakables for the purpose of cleaning. The Company will not accept responsibility for any damage caused to personal, goods or chattels not removed by the customer unless damage has occurred as a direct result of negligence or lack of care on the part of the Company or its servants.

(c) Unless otherwise agreed prior to work commencing, it is accepted that stationary items such as televisions, side cabinets, bookcases, wall units, filing cabinets etcetera will remain in place and no cleaning will be carried out beneath these units, the same will apply into closets and cupboards.

(d) In accordance with current health and safety legislation, all waste will be disposed of via household sewage disposal pipes, i.e. lavatory.

2.) Spot and Stain treatment will be carried out with the following understanding:

(a) We will endeavour to note, identify and remove all spots and stains requiring treatment, however, the entire removal of some spots and stains are not guaranteed due to the staining properties of the products i.e. tannin, rust, DIY spotting agents etcetera.

(b) Results limited by the material composition or fitting will be determined and qualified by the operative; any further cleaning attempts will be at the customer’s expense and subject to signed insurance waiver.

(c) Any additional spots and stains discovered or introduced after our survey and requiring treatment shall be deemed separate to our original contract.

3.) Whilst the Company will take reasonable care of the customer’s goods:

(a) It does not accept responsibility for shrinkage or colour migration arising out of or as a result of manufacturing defects. Nor does the Company accept any responsibility for adverse effects caused by any prior cleaning agent or method being introduced to the contracted area and not previously advised to the Company.

(b) Liability cannot be accepted for colour run or migration due to manufacturers using non-colourfast dyes or markers in frames, trimmings, padding, stuffing, piping sewing threads, linings and valances.

(c) The Company requires that all items to be cleaned plus fixings and adhesives are in good condition. Any re-fixing or repairs will be subject to an additional charge. No responsibility can be accepted for claims arising from wear, fading, pile shading, rot, mildew or infestation.

(d) It does not accept responsibility for re-soiling once the cleaning of an area or item is complete.

(e) Existing carpet and fabric protectors can be reduced or removed and no guarantee is given with regard to their subsequent effectiveness.

(f) Queries regarding this work must be raised verbally within 24 hours and in writing within 7 days.

4.) Payment terms are strictly on completion of any work undertaken. Cash, cheque or bank transfer accepted. Any charges incurred from cheques not being honoured will be payable by the customer. Any discounts offered will be removed if payments not made within 7 days.

5.) Cancellations should be made at least 48 hours prior to the date and time the work was to be carried out. Cancellations giving less than 24 hours notice will be charged for 50% of the original quote. Cancellations giving less than 12 hours notice will be charged in full.

6.)Please follow these general care guidelines:

(a) Please be aware of the cleaning equipment and cables and avoid contact with them at all times. Please also avoid treading over cables as they are a tripping hazard.

(b) To speed up drying times and weather permitting keep internal doors and windows open.

(c) Furniture protectors should not be removed until you are sure that the carpets are completely dry. Wood dyes and furniture studs may otherwise permanently stain your carpet.

(d) Take care when walking from damp carpets onto hard floor surfaces as moisture may make footing slippery.

If you have any queries or require advice please do not hesitate to contact us on 07549609876 or john@bakewellcarpetcare.co.uk


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Office hours

Monday - Sunday
7:30am – 9:00pm

John Bakewell

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